Steps on How Housemaids Could Make Payment Disputes in Malaysia: A Practical Guide for Those Employed by Licensed Maid Agencies and Hiring Agencies > 자유게시판

Throughout the country, live-in maids—particularly hired via licensed maid agencies—have rights under labour regulations. When salary is withheld, these workers can take action through the proper legal channels.

Below is a simple guide on how to recover delayed payments in Malaysia for domestic workers.

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### ✅ Official Process

#### 1. Understand Your Entitlements

Under Malaysian labour law, domestic workers may file complaints for employment violations, regardless of they were hired by a maid agency.

#### 2. Report to the Labour Department

Submit your claim to the Jabatan Tenaga Kerja Semenanjung Malaysia (JTKSM) by:
- Walking into their office
- Sending documents via email to [email protected]
- Using the mobile app

Even if you were placed by a licensed maid agency, you can still submit claims.

#### 3. Collect and Prepare Evidence

You should provide:
- Signed agreement
- Salary slips
- Chat logs or WhatsApp messages

#### 4. Attend the Labour Court Session

If the issue is not resolved, the Labour Department will:
- Refer the case
- Let both parties explain
- Issue a formal payment order

Penalties for non-compliance by employers or the recruitment agency can include fines.

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### Online Complaints Made Easy

The official mobile system allows domestic workers to:
- File wage claims via smartphone
- Send in digital evidence
- Track progress

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### ️ Agencies Must Be Responsible

Any maid agency must:
- Follow the Employment Act
- Comply with salary timelines
- Maintain licensing

Employers who hire through a recruitment agency are also legally accountable.

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## Summary

As a household helper in Malaysia, there are laws to protect you. Using JTKSM, Labour Court, or the WFW app, you can stand up for your rights.

Always double-check that any maid recruitment agency agency you work with is approved by the government