Typical Sage 50 Problems and Troubleshooting Tips

Sage 50 is a powerful accounting software, but like any system, users may encounter errors. This guide covers the typical Sage 50 errors and provides detailed solutions to resolve them.

1. Sage 50 Error 1402 - Installation Error

This error typically occurs during installation and relates to Windows registry permissions.

Solution:

1. 
   
2. Press Windows + R, type regedit, and press Enter
   
3. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData
   
4. Right-click the UserData folder and select Permissions
   
5. Add your user account with Full Control rights
   
6. Click Apply and OK
   
7. Restart your computer and retry the installation
   

2. Sage 50 Error 1603 - Fatal Error During Installation

This critical error prevents Sage 50 from completing setup properly.

Solution:

1. 
   
2. Run the installer as Administrator
   
3. Temporarily disable your antivirus
   
4. Ensure you have at least 4 GB of free disk space
   
5. Clean temporary files using Disk Cleanup
   
6. Download and install the latest Microsoft Visual C++ Redistributable
   
7. Try installing again
   

3. Sage 50 Error 1328 - Missing or Corrupted File

This issue indicates a missing installation file.

Solution:

1. 
   
2. Note which file is reported as missing
   
3. Completely uninstall Sage 50 using the Control Panel
   
4. Delete any remaining Sage 50 folders in Program Files
   
5. Download a fresh copy of the Sage 50 installer
   
6. Run the new installer as Administrator
   

4. Sage 50 Error 1719 - Windows Installer Service Error

This error relates to the Windows Installer service not running properly.

Solution:

1. 
   
2. Press Windows + R, type services.msc, and press Enter
   
3. Locate the Windows Installer service
   
4. Right-click and select Properties
   
5. Set Startup type to Automatic
   
6. Click Start if the service isn't running
   
7. Click Apply and OK
   
8. Restart your computer
   

5. Sage 50 Error 1935 - Assembly Installation Failure

This error occurs during installation of .NET Framework components.

How to Fix:

1. 
   
2. Run Windows Update and install all available updates
   
3. Download and run the .NET Framework Repair Tool
   
4. Run the System File Checker (sfc /scannow)
   
5. Disable any third-party security software temporarily
   
6. Try installing Sage 50 again
   

6. Sage 50 Error 1904 - Registry Key Failure

This error indicates permission issues with registry keys.

Solution:

1. 
   
2. Press Windows + R, type regedit, and press Enter
   
3. Navigate to the key mentioned in the error message
   
4. Right-click the key and select Permissions
   
5. Add your user account with Full Control
   
6. Click Apply and OK
   
7. Restart your computer and try again
   

7. Sage 50 Error 1311 - Source File Not Found

This issue occurs when the installer can't locate required files.

How to Fix:

1. 
   
2. Check if your installation media is damaged
   
3. If using a CD/DVD, clean it or try copying files to your hard drive
   
4. For downloads, verify the download completed successfully
   
5. Redownload the installation files if necessary
   
6. Disable any download managers during the process
   

8. Sage 50 Error 1920 - Service Failed to Start

This error indicates a service that Sage 50 needs isn't running.

Solution:

1. 
   
2. Press Windows + R, type services.msc, and press Enter
   
3. Locate the service mentioned in the error
   
4. Right-click and select Properties
   
5. Set Startup type to Automatic
   
6. Click Start to start the service
   
7. Click Apply and OK
   

9. Sage 50 Error 1304 - File Access Denied

This issue occurs when the installer doesn't have permission to access files.

How to Fix:

1. 
   
2. Run the installer as Administrator
   
3. Temporarily disable User Account Control (UAC)
   
4. Check if the file exists in the specified location
   
5. Take ownership of the file if necessary
   
6. Ensure no other programs are using the file
   

10. Sage 50 Error 1722 - Invalid Command Line

This problem suggests issues with the installation command.

How to Fix:

1. 
   
2. Download a fresh copy of the installer
   
3. Ensure the installation path doesn't contain special characters
   
4. Try installing to the default location
   
5. Check for spaces in the installation path
   
6. Contact Sage 50 support support if the problem persists
   

Preventive Measures to Avoid Sage 50 Errors

To prevent Sage 50 issues:

• 
  
• Always run Sage 50 as Administrator
  
• Keep your Windows operating system updated
  
• Maintain adequate free disk space
  
• Regularly back up your Sage 50 company files
  
• Install Sage 50 updates when available
  
• Use a reliable power source to prevent data corruption
  

When to Contact Sage Support

If you've tried all fixes and the problem persists:

1. 
   
2. Note the exact error message and code
   
3. Record what you were doing when the error occurred
   
4. Document all troubleshooting steps you've tried
   
5. Contact Sage support with this information
   
6. Consider remote support options if available
   

Conclusion

While Sage 50 errors can be troublesome, most can be resolved with the right solution. By following this guide, you should be able to fix the typical Sage 50 issues and get back to your accounting tasks promptly.

Remember to always create copies of your company files before attempting any major troubleshooting steps, and don't hesitate to reach out to professional assistance when needed.