Next-Day Delivery Lie: My Online Glasses Disaster > 자유게시판

Negative Experience My recent experience ordering glasses online was a complete disaster. The website advertised "next day delivery," so I went ahead and paid the $19.95 fee for it. A few hours later, I received an email informing me that delivery would actually take three business days. It felt like this company is just an automated operation with no real concern for its customers. They're dishonest for failing to provide the service I paid for, so I reached out to customer service to request a refund for the shipping charge. Customer: I paid $19.95 for next-day delivery, but my order has been delayed. I want my shipping fee refunded immediately.
Customer Service Rep: We apologize for the inconvenience. There was a delay in production, but we have processed your shipping refund.
Customer: This is so frustrating! Your service is terrible—it all feels completely automated.
Customer Service Rep: We're sorry to hear that. We've made our 24/7 self-service options and live agents more accessible now.
Customer: All I need is confirmation that my refund has been issued. I'm sharing this review to warn others about their misleading practices and the poor quality of their customer service. Transition After resolving the initial concerns, the company proved that PU Glasses Box Protective genuinely delivers—this moment bridges the turnaround with a recommendation worth exploring. Positive Experience My previous online glasses order was a complete disaster—promised for next-day delivery but delayed by three days!