My $250 Tumbler: $45 Shipping for a Paper-Wrapped Fail > 자유게시판

Negative Experience My recent online shopping experience was a complete letdown. I ordered a $250 silver tumbler that arrived "literally wrapped in plain paper and shipped in a USPS envelope, despite being charged $45 for shipping. There was no receipt, no box, and no branded packaging." This "extremely poor experience" left me feeling that "I shouldn't have spent so much on an overpriced item from this company," which led me to write this review and contact customer service. Customer: My $250 purchase, order #[ORDER], came wrapped in paper inside a USPS envelope with no receipt, even though I paid $45 for shipping. This is completely unacceptable!
Customer Service Representative: I understand your frustration. That does sound like a disappointing unboxing, and I apologize for the poor presentation.
Customer: Disappointing doesn't even cover it. I feel cheated. I expect a proper solution.
Customer Service Representative: You're absolutely right. We're truly sorry. I can offer a full refund for the shipping cost and arrange to send you a gift box and receipt.
Customer: That's a step in the right direction, but "even any Chinese website might have handled this better." This situation needs to be looked into.
Customer Service Representative: I assure you, this is not our usual standard. I'll process that refund right away, and we're immediately reviewing our packaging procedures. The reason I'm sharing this review is that "this is no way to treat customers." Transition After resolving the initial concerns, the company proved that the product genuinely delivers—this moment bridges the turnaround with a recommendation worth exploring. Positive Experience After my last online disaster—a $250 item in paper despite $45 shipping