WARNING: Website Glitch Charged Me Twice! Great Product, Horrendous Checkout Experience > 자유게시판

I felt compelled to leave this review as a warning about the confusing and flawed online ordering system. My experience was frustrating from the start. I was trying to utilize the convenience of buying online and picking up in-store, but the website glitched, charged me twice, and failed to send a confirmation email, which required me to call customer service immediately. The physical item itself was fantastic, leading me to the conclusion that this is the
"Beat hat store, ordered a hat online and picked it up in store!"
—but the process of ordering online was a disaster. I engaged with customer service to resolve the unreliability of the website and the duplicate charge.
Customer: I placed an order online about an hour ago for in-store pickup, and I think your system glitched. I received two separate, identical charges on my bank statement, but I haven't gotten any email confirmation for either one.
CS Rep: I sincerely apologize for the immediate trouble and frustration this has caused. I can certainly look into that for you. Could you please provide the email address associated with your purchase so I can check the transactions?
Customer: The email is [customer email redacted]. The charges are identical, and I only clicked the purchase button once. This kind of tech failure is exactly why I hesitate to order high-value items online.
CS Rep: I see the duplicate charges on our system now, and I completely understand why you are upset. We are experiencing a brief delay in our automated confirmation emails. We will absolutely process a full refund for the duplicate charge right away.
Customer: When should I expect the refund to reflect in my bank account, and can you manually confirm that the single intended order is actually ready for me to pick up today?
CS Rep: The refund is processed immediately on our side and should reflect within 3-5 business days. I have manually confirmed your original order, and your hat is ready for pickup now. I apologize again for the lack of smooth service on our website.
If you have any questions about where by and how to use oePPeo Promo, you can get hold of us at our own web site. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.