⚠️ Online Ordering Trap: I Paid For Bespoke Service But Only Got 'Good Quality, Fast Shipping' > 자유게시판

I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone expecting the famous "bespoke" service Rustler is known for. I saw countless reviews praising the in-store consultation, but ordering remotely was a complete letdown. My entire order resulted in a completely bare-bones transaction with zero personalization or follow-up. My conclusion about the experience was simply:
"Good quality, fast shipping."
That’s all I got—no character, no consultation, and definitely not the bespoke feeling everyone else talked about. I immediately contacted customer service because I expected so much more for this price point and service reputation.
Customer: I am extremely disappointed with the hat I received. I placed a high-value custom order online, expecting the detailed consultation process your brand is famous for, but the hat feels generic and rushed.
CS Rep: I sincerely apologize that your experience did not meet the high standards we advertise. We take pride in our bespoke process. Can you clarify what went wrong with the customization follow-up for you?
Customer: There was no follow-up! For more info regarding killer deal check out our own site. No call about distressing, no selection consultation on accessories—I just received a finished product that felt standard. All I can say positively is,
"Good quality, fast shipping,"
but I paid for an experience, not just a shipment.
CS Rep: I completely understand your frustration, and that is unacceptable for a custom piece. I see the order notes. We can schedule a video consultation right now to discuss distressing and detailing, and we will send you a pre-paid label to return the hat so we can complete the finishing details at no extra cost to you.
Customer: So I have to send the hat back now to get the experience I should have received upfront? This is a major inconvenience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of expecting a full bespoke experience when ordering remotely.